List: service design | Curated by Lade Tawak | Medium

May 16, 2023

5 stories

service design

In

Inclusive Software

by

Indi Young

Archetypes Don’t Have Photos, but Characters Do

Develop a cast of characters that represent archetypes you want to support

May 5, 2023

four archetypes. 1: Let’s Do This Correctly (It’s frustrating when not everyone is aware & following the rules.) 2: Positive Experience for Everyone (I recognize we are not in control during air travel, so I go out of my way to help people & create a positive experience.) 3: In the Bubble (I need flights to be stress free — and keep my own stress/chaos from affecting others.) 4: Use My Time Wisely (I want to fit everything into the day, get stuff done, and keep moving if plans get changed.)

May 5, 2023

In

UX Collective

by

Jonny Jiang, PhD

What are the service typologies that service designers need to be aware of?

Here are six types from the business model angle.

Jun 21, 2022

Upgrade the operating system

Jun 21, 2022

In

UX Collective

by

Tanner Christensen

Design edge cases and where to find them

Edge cases can be difficult to define. Thankfully there are strategies to spotlight where edge cases are likely to hide.

Oct 27, 2021

Design edge cases and where to find them

Oct 27, 2021

In

UX Collective

by

Rajiv Surya

Enterprise UX insights & myths you should know

When I started my UX career 3 & a half years back, I had always wanted to work on consumer UX extensively, because of the immediate…

Aug 21, 2021

Handling complexities in Enterprise UX

Aug 21, 2021

In

Practical by Design

by

Erika Flowers

Going from UX to service design; the stark honest truth no one will tell you

The real story of what you need to hear if you’re going to succeed in this transition. Service design is not UX.

Feb 26, 2017

Going from UX to service design; the stark honest truth no one will tell you

Feb 26, 2017

Lade Tawak
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Always learning. Sometimes designing and doing research. Sometimes writing and coaching. Always loved by Christ.
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